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Frequently Asked Questions

Who are Bobrez?

Owned by Apple Mac Pie Ltd, Bobrez is a new and innovative way to sell your unwanted devices. Offering fairer prices than the usual selling sites, Bobrez offers a no hassle way to receive cash for your phones, laptops and Macs. We are registered in the UK and our company registration number is 18858808.

How do I find out what my laptop is worth?

We’ll do that for you! Simply input the details of your laptop into our online form and we’ll get back to you with our best quote.

I live outside the UK; can I still use this service?

Although we are happy to buy devices from outside of the UK, we are, unfortunately, unable to offer our free collection service to overseas customers.

How should my laptop be packaged?

To ensure your laptop is secure during transit, we recommend that you wrap the device in a couple of layers of bubble-wrap and then place inside a sturdy box. Please remember to clearly mark the destination address on the outside of the box.

What does you inspection consist of?

The first part of the inspection is to check the details you have entered in the quote match the spec's and condition of the laptop you have sent. We then contact the local authorities to make sure it has not been reported stolen. Once we are satisfied they match, we will test the laptop is functioning properly. On completion we close off the paperwork and issue your payment and then data wipe the system. If there is a problem, we will contract you right away.

What do I need to send to you?

Send your laptop, the charger and any software that come with it. Keep the posting receipt for your proof of postage.

How do I have to package my laptop?

If you are packaging your laptop yourself, we suggest you use a sturdy box and bubble wrap you item to avoid any damage in transit.

How do I get the box back to you?

Just attach the label we email you to the outside of the box. Make sure it's sealed securely then we’ll send a currier to collect the item or will ask you to take it to nearest access points, it's completely free and you don't need to wait in all day for a courier to collect.

If I cancel how much will it cost to get my laptop back?

There is no charge for any laptops returned to the customer. Your laptop will be returned within 3 days.

What payment methods do you support?

We will make payment by PayPal and Direct Bank Transfer and Cheque payment.

What if my laptop model is not in your list?

If your device doesn’t appear on our dropdown list, don’t worry - at Bobrez, we’re expanding all the time and may not have got to your model yet. Simply drop us an email or use our online contact form letting us know the make and model and we’ll get back to you with a quote.

What promises do Bobrez make?

We promise that you will receive the best customer service possible.
We promise that all data on your device will be securely deleted.
We promise you the best price possible for your device.

How does the service work?

Simply fill in our online form to tell us about your device to receive a quote. On acceptance of our quote, we’ll arrange to collect your device and, then, on receipt and after testing of the device, payment will be in your account or Paypal within 24 hours.

What do I need to send to you?

Your best wishes! Also, your charger and any other accessories which you have for your device. Keep any proof of posting or similar documents in a safe place until the transaction is complete.

I can't seem to get the quote tool to work for my laptop?

Contact us and let us know the details and we will be more than happy to assist you in getting a price for your laptop

How long is my quote valid for?

The website prices change on a daily basis so we suggest securing your price as soon as possible but quotes are held for 14 days after you confirm an order.

I have sensitive information stored on my laptop's hard drive. Should I erase it myself?

It is up to you. We fully erase and reformat each and every hard disk we receive to make sure your data is safe.

My laptop is in bad condition - it's falling apart! I don't think you'd want to buy it.

Yes, we also buy laptops in poor and non-working condition. The quote given for this will be the up to price depending on the parts we can salvage upon testing. In most cases we pay the maximum price shown and in the rare case the price is lower, then you may cancel the sale with no penalties and have the laptop returned free of charge.

When do I get paid?

As soon as your machine has been accepted it will be put forward for payment and completed within 24 business hours

we pay you by

Bobrez Checkmend

At Bobrez, we want to make it as simple and quick as possible to sell your Mac product. Using our online quote tool you’ll receive an instant cash quote based on the condition of your MacBook, iMac, iPhone etc. Our offers include a free UK courier collection and complete data wiping.

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